Parker is responsible for evaluating large procurement projects for government departments. They've taken the DITAP course, so they are familiar with agile and how that plays into procurement. They aren't very familiar with accessibility, but they know they have to do more than insert a line about 508 into an RFP.
Parker is hard of hearing and has trouble communicating with people over the phone. They prefer communications over email where they make sure they understand.
Find appropriate accessibility provisions, clauses, and acceptance criteria for their report
Videos with Closed Captions, subtitles and/or transcripts
If there are videos with this site it would be captioned, right?
Frustrated when closed captions are out of sync or have poor contrast
Facial expressions and body positions to convey meaning and fill in missing information. They search for accessibility and procurement and land on a page of our site
Contact Us pages that do not have secondary and tertiary means of communication.